The customer landscape is changing … are you ready?
That's the topic of ICUC 2012… preparing for the changing customer landscape. We have four days of training, breakout sessions, keynotes (and a bit of fun) planned for the attendees at ICUC this year. It's sure to be the biggest and best ICUC yet! Following are a few of the great things coming for ICUC 2012…
- Keynote speaker Joseph A. Michelli, Ph.D., author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW, will help you create a customer-centric business that blows away the competition. He will also be leading a specialty session on the same topic.
The consulting firm Infinite Green joins us this year to lead sessions on customer experience.
This year's event will feature more training than ever before, with sessions for every role in the contact center.