Rajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions, our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs.
“If you think about the whole contact center market, there is a big market out there for contact center seats. Traditionally most of them have been deployed on-prem. As people want to leverage new technologies out there and new deployment models, they’re looking for flexibility of uses. They want to scale up, scale down, they can bring in work-at-home agents and remote agents. We at inContact have only been in business for the cloud and that is a model which has worked well for us.” – Rajeev Shrivastava, CSO at inContact