NICE inContact CX Excellence Awards

Calling All Applicants for the NICE inContact CX Excellence Awards

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And The Winner Is…  We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned […]

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digital customer

The History of Customer Service in 500 Words

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The history of commerce stretches back 150,000 years. And as long as there have been customers, there has been customer service. Even as professional merchants began to flourish about 3,000 years ago, every exchange of goods and services remained face to face. That meant customer service was tailored to each individual. Until relatively recently a merchant knew all his customers and therefore […]

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customer experience

Not Putting All Your Eggs in One Basket – How Businesses Are Allocating CX Funds

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The next year should be one of substantial investment by businesses in their service channels, and that’s great news for their customers. From traditional channels such as phone, to in-demand digital channels like online chat and SMS / text, organizations are demonstrating their commitment to the customer experience by funding service improvements in multiple channels. […]

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customer service

How Powerful CRM Can Help You Delight Customers

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The last couple years have seen an important turning point for customer service and customer experience. Think about it: we’ve witnessed vast improvements in digital customer service technology like artificial intelligence (AI) and live chat, both of which are certain to continue evolving. Many companies recognized the importance of digital customer service and CX as key […]

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super saver

Enjoy the Super Saver Rate for Interactions 2020

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We’re excited to let you know that Interactions 2020 registration is officially open, and you can take advantage of our special Super Saver rate by registering now!  Come join us from May 11 – 13 in fabulous Las Vegas at the Caesar’s Forum Conference Center, attached to the newly renovated Harrah’s Hotel, for all the expert speakers and informative […]

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cloud

Transitioning to the Cloud? Here’s Your One-stop Resource

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Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves.  2019 was no exception, as representatives from a variety of […]

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Interactions EMEA

Interactions EMEA Welcomes Stephen Fry as Keynote

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Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry as our celebrity keynote speaker! Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7 million Twitter followers; Fry’s wit and wisdom have been read, […]

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Expand Your Skill-Set and Knowledge with Six Remarkable Tracks Designed for You!

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At Interactions EMEA 2019, NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business. Join us at The O2 Cineworld for over 25 sessions and 6 inspiring and innovative breakout tracks and deep dive […]

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interactions

Gain First-hand Technical Learning with Our Expert Instructors at Interactions EMEA 2019

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Sharpen your skills and transform your career by attending Interactions.edu and take your Interactions EMEA 2019 experience to the next level! Interactions.edu offers a multitude of sessions delivered by our expert education specialists and business consultants, which are built upon an extraordinary reputation for great content. Interactions.edu is all about hands on training, getting tips […]

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interactions

Are you a storyteller, speaker, expert, motivator, leader, or innovator in Customer Experience? Then we want to hear from you!

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As we enter a new year of growth and opportunities, don’t miss the chance to be part of the excitement at NICE inContact’s flagship customer conference in London by sharing your experiences and insights with industry peers. As a speaker at Interactions EMEA 2019, which boasts a compelling agenda featuring five user group tracks with […]

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