IT leaders

IT Leaders – Time to Elevate Contact Center Performance

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IT leaders rely on a set of critical contact center functionalities for efficiency and success. Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform?

Watch this video to learn that this is possible and available.

NICE inContact CXone helps IT leaders elevate the performance of their contact centers with the leading cloud call center software in the market. 

The video provides an overview of critical call center software functionality for IT, including:

  • Easily scale by adding new contact center agents
  • Quickly customizing omnichannel routing flows for the automatic call distribution (ACD) system, interactive voice response (IVR) system and more using Studio and make them live instantly
  • Customizable dashboards and reports leveraging a wide array out included KPIs
  • Data access controls to ensure the right information is accessible to the right people
  • Open APIs to simplify customization and integration
  • NICE inContact’s large ecosystem of partner applications on CXexchange
  • 99.99% guaranteed uptime and broad compliance certifications