I would like to take a moment to thank our Customer and Partners who joined our July Webinar on optimizing your Contact Center using Hours of Operations. Participants learned how to control contact center hours through centralized profile-based application. Highlights also included easy holiday management and partial working days.
Our next event is on August 9th, at 10:00 am MDT. We have made some exciting changes to centralize our reporting tools. Learn how to leverage these new reports to effectively manage your Contact Center.
You’ll learn how to:
- Create Real-time Dashboards
- Manage widgets
- Export data using Data Download
- Automate downloads using cURL functionality
- All this, from a easy-to-use, centralized location
For information on how to sign up for this event, our Customer and Partners can contact their Customer Success Manager.