When it comes to customer satisfaction, one company stands out from the competition, according to research conducted by DMG Consulting LLC. In the report, NICE inContact CXone—the #1 cloud customer experience platform globally—received the highest product satisfaction rating from customers, as well as the highest rating for overall vendor satisfaction.
This is especially important because the high marks come from our customers, those who’ve chosen NICE inContact and are highly satisfied, both with our products and with our performance as a partner.
In terms of products, customers gave top rankings to CXone’s administrator interface and user experience, recording features, business intelligence capabilities, compliance features and ease of integration with third-party applications. In eight of 13 total vendor categories, NICE inContact received top scores—more than any other vendor evaluated—including perfect scores for overall vendor satisfaction and ease of doing business. Additional, top-ranked, NICE inContact attributes were vendor communication, current product, training, system upgrades, innovation and call center software pricing.