CXone contact center solution

CXone Cloud Contact Center Software Helps Energy Company Soar

Share:

As one of Europe’s largest and fastest-growing energy producer/retailers, the company has more than 20,000 employees and had been generating power—electricity and heat—in Sweden, Denmark, Finland, Germany, the Netherlands and the United Kingdom.  Its mission: to make fossil fuel-free living possible within one generation. CXone cloud contact center software would be pivotal in the company’s […]

Read
phone, email and chat interactions

NeoNova: ‘CXone Cloud Contact Center Platform Has Been a True Game Changer for Our Business’

Share:

Today, NeoNova’s 180-or-so agents working in three contact center and remote locations provide support and technical help—upwards of 75,000 phone, email and chat interactions annually— for rural customers of its regional internet service provider clients.   But for years, the company had been using an outdated, on-premises contact center system that had severe limitations—it could […]

Read
CXone enhances Empire Today

Empire Today Moves to CXone, an Easy Decision

Share:

With an outdated, on-premises Cisco call center system, Empire Today was facing a $1 million price tag to upgrade to modern functionality. The move to NICE inContact and the CXone cloud platform came soon thereafter. “It was a no-brainer,” said Philip Bennett, Empire Customer Service Operations Manager. By the time the home improvement and furnishings company […]

Read
cloud contact center

Swedish Rail Unifies Contact Center Operations with Cloud

Share:

Every day, 140,000 people depart from one of Swedish Rail’s 284 stations, traveling on one of its 1,200 daily routes between major cities in Sweden and the Scandinavian capitals of Stockholm, Copenhagen and Oslo.  In the course of planning and traveling, customers contact Swedish Rail for a variety of reasons, from checking on delayed trains […]

Read

With CXone, Fossil Group Unifies Contact Centers, Raises Performance

Share:

Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Its 17 contact centers located around the world support the Fossil Group business, including 250 call center agents who support over 10 languages. Three third-party call centers […]

Read

The Shutdown and the Storm: CXone Provides a Welcome Tool for the State of Michigan

Share:

Michigan’s Department of Health and Human Services (DHHS), Integrated Services Delivery (IDS) is the state agency that manages the entire process for benefits administration — from application and qualification through delivery. Although the state of Michigan maintains 14 different contact centers for different agencies, DHHS/IDS didn’t have a dedicated contact center. Instead, approximately 5,000 caseworkers […]

Read
landauer

Gant Travel Goes the Distance with CXone

Share:

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. While the company works hard to ensure that its clients’ trips are comfortable, cost-effective, and error-free, the customer experience it was providing needed to make significant […]

Read
basic research

Basic Research Builds B2C Business with Custom CRM Integration

Share:

As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together. But by switching to NICE inContact call center software, the company has sharpened and expanded its customer intelligence, empowered its call center agents with […]

Read
Oscar health

CXone Workforce Management Enterprise: A Game Changer for Oscar Health

Share:

As a fast-growing, technology-driven health insurance company with 250,000 members, Oscar Health saw that its manual call center agent scheduling and forecasting process was having an unhealthy effect on productivity and customer service. So the company turned to NICE inContact for the solution: CXone Workforce Management Enterprise. Oscar Health’s 250 agents handle more than 615,000 […]

Read
athens services

Athens Services: “How Did We Go for So Long” Without WFM?

Share:

Athens Services continues to expand its trash- and recyclables-hauling business to include partnering with communities and other groups on disposal and other environmental communities. The company’s growth has exploded, especially after winning a contract with the city of Los Angeles, in addition to serving residential and commercial customers in communities across Southern California. Before NICE […]

Read
1 2 3