artificial intelligence

The Impact of Artificial Intelligence on Today’s Contact Center

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Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Lots of additional resources? Think again. Adding AI actually doesn’t require a big investment or big changes to deliver a big return. Explore why in our latest whitepaper, AI for CX: Practical Investments, Proven Return.

With nearly every major player in customer experience utilizing AI to increase their capabilities and improve results, now is the time to get on track and make practical investments for proven results in your organization.

From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach.

So, what might you consider as you integrate artificial intelligence into your contact center?

Data shows chat has the highest satisfaction of all channels.

While many companies are hesitant to put chatbots into play, studies clearly show consumers value the speed and convenience that comes with this increasingly pervasive technology. Find out how adding chatbots in your call center can provide better service and overall satisfaction.

Customers want proactive communications.

In today’s hectic world, it’s no wonder consumers want more proactive communications. How does a contact center meet these demands? AI offers actionable, instantaneous performance insights that result in more proactive agents and positive business impact.

Personalized recommendations lead to upselling and cross-selling.

Customer desire for personalization isn’t new. But the capabilities of AI to provide it are increasing and improving rapidly. What’s exciting about this growth is how these smart recommendations are adding to profits across industries.  What practical steps can your organization make to utilize the powerful capabilities of AI? Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. You’ll learn how your contact center can make the most of AI with small, impactful investments that come with incredible results. Download the white paper today.